Our Policies

We want your experience with us to feel seamless, transparent, and stress-free. To make sure everything runs smoothly, here are our standard policies:

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1. Consultation Fee

All consultations are paid upfront and are non-refundable. If you choose to move forward with your project, this fee may be credited toward your design package.

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2. Deposits & Retainers

A deposit of 30–50% is required to secure your project. This allows us to begin design work, sourcing, and/or renovation planning.

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3. Payment Schedule

Projects are billed in stages (deposit → midway → completion). For smaller services (organizing, decluttering, styling), fees are billed hourly or per session.

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4. Renovation & Contractor Costs

Design fees are separate from renovation or contractor costs. All contractor quotes are paid directly to them. We can support with sourcing, scheduling, and management as part of your design package.

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5. Shopping & Sourcing

In-person shopping, antique hunting, and sourcing are available as an additional service, billed hourly. Product costs are billed to the client at purchase.

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6. Cancellations & Refunds

Deposits and consultation fees are non-refundable. If a project is cancelled mid-way, all hours worked and any non-returnable purchases must be covered by the client.

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7. Scope of Work

Each project follows a clear scope (design, organizing, or renovation support). Changes or additions outside this scope are billed at our hourly rate, with written approval.

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8. Late Payments

Invoices are due upon receipt. Late payments are subject to a $100 weekly interest charge.